When you frequent an establishment, you expect that someone, anyone, will remember something about you. Maybe they don't remember your name, but they remember that you've been in before. In this case, the owner has a great memory for names and details and is able to make his customers feel valued and welcomed. Not all establishments have this style of customer service. For example, every morning we stop at the same Dunkin' (Donuts). We order the same coffee, medium, hot, decaf, regular cream, and 1/2 pump of caramel swirl.
The Advocacy Journal is written by various staff persons to showcase advocacy experiencces across New England.